Discovery:   Distribute/collect/analyze the Client Survey   Distribute/collect/address the Maintenance Survey   Collect existing marketing and research materials from the client   Identify audience demographics   Create user profile(s)   Identify the audience's technical capabilities   Identify backend programming needs      (if any exist, employ additional workflow)   Analyze your industry (see also Chapter 9) Clarification:   Determine overall goals   Prepare a creative brief Planning:   Set your budget   Establish a means of time tracking   Create schedules   Assign your project team   Set up a client staging site   Set up an internal team development area   Plan for user testing   Assemble your project plan   Have a kick-off meeting   Get client signatures on all documents