Step 3: Test

Usability Testing Focus Groups Online/Email Surveys Remote Testing
4 - 8 participants

assessment/
verification

task/action oriented

one-on-one interaction

results based on observation

8 - 20 participants

early stages of development

representative users

facilitator - group interaction

opinions and feedback

50 - 1000 participants

used any time in cycle

broad-base of users

no direct interaction

statistically significant feedback

4 - 8 participants

assessment/
verification

task/action oriented

remote interaction by phone and video

variable results